If you’re considering using predictive dialer software for your customer service operation, you’ve probably heard a lot of benefits. Some include decreased idle time, increased customer conversion, lower labor costs, and decreased fines. But do you really know what those benefits are? Let’s explore the facts on predictive dialer software to learn more. Here are four of the biggest benefits:
Reduces idle time
Manual dialing causes agents to spend a lot of time waiting for calls. Predictive dialing software skips busy tones and automatically routes missed calls to agents who can take them. This process reduces idle time and helps agents spend more time on the phone during their shifts. In addition, by allowing the software to make calls in a manner that best suits the situation, predictive dialers are a great way to improve agent efficiency and maximize productivity.
Predictive dialer software can be used for a variety of purposes, such as outbound sales, customer service follow-ups, market research, and other types of calls. It is also great for outbound telemarketing. With its advanced dialing capabilities, predictive dialers can drastically reduce the time it takes an agent to dial a call. In addition, because predictive dialers automatically dial the next number, agents can spend more time on each customer.
Improves customer conversion
Predictive dialer software learns call patterns and applies data on cell structure to help sales representatives make more profitable calls. The program allows agents to focus more time on prospects, increasing productivity, morale, and profits. It even records calls, so sales managers can check and see how effective their agents are. In addition, using predictive dialer software allows you to track the results of your calls, so you can improve customer service and reduce your costs.
Predictive dialer software integrates CRM with your call list, which helps your agents to identify and contact leads more efficiently. It gives agents access to important information, such as demographics, purchase histories, and location, that will help them convince customers. These systems record data continuously and calculate the most effective times to make calls. Predictive dialer software may also incorporate connection rates and CRM before dialing outcalls.
Reduces labor costs
There are several benefits of predictive dialer software. First, the software allows you to record information about customers, such as their phone numbers and contact information. Another benefit is that the software can provide information about callers, such as whether the person is on a mobile phone or a fixed-line. This type of technology makes it easier for businesses to serve customers better. They can engage with customers by asking questions and providing feedback, and they can advertise their products and services more effectively.
The productivity of your sales team will increase by as much as 200 to 300%. As a result, your agents will be able to spend more time talking with prospects, which will translate to more closed sales. In addition, you will experience an overall positive atmosphere in the organization because agents will spend less time answering unqualified leads. This will improve performance and returns. So, don’t wait – download a free trial of predictive dialer software today!
Call center managers will appreciate how predictive dialer software helps them reduce pause time, improve productivity, and comply with federal and state regulations. In addition, this technology allows managers to customize their marketing campaigns, including pausing, rerunning, and deleting campaigns as needed. Another key feature of predictive dialer software is its ability to manage the DNC list, which lists numbers that do not wish to receive promotional calls. Violations of this law can result in fines of up to $16,000 per violation.
Using predictive dialing software allows companies to comply with the Federal Trade Commission (FTC) and state laws, which can save them money in fines and other penalties. However, the implementation and scaling of these systems may vary widely among tools. Therefore, when comparing different tools, the ability to scale and implement them quickly is the most important factor. However, companies should consider the TCPA compliance of each software tool before selecting one for their company.